Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, contact us or use our services. We operate in New Zealand and comply with the Privacy Act 2020 and its Information Privacy Principles. For visitors from other regions, we also consider applicable laws such as the GDPR where relevant.

Information We Collect

When you complete our contact form, we collect your name, email address and message. We may also collect technical data such as your IP address and browser type for security and analytics. We collect only what is necessary for lawful purposes and take reasonable steps to inform you why we collect it and who may receive it.

How We Use Your Information

We use your contact details solely to respond to your enquiries and to provide information about our products and services. We do not sell or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under the Privacy Act 2020, we process your data with your consent when you submit the contact form, and for our legitimate business purposes (website security, analytics). Where GDPR applies, the same bases apply. You may withdraw consent at any time.

Information Sharing and Disclosure

We do not sell your personal data. We may share data with service providers who assist our operations (such as hosting or email delivery) under strict confidentiality. We may disclose data when required by New Zealand law. Overseas disclosure will only occur where adequate protections exist or with your express consent.

Data Protection and Breach Notification

We implement reasonable security safeguards to protect your personal information against unauthorised access, loss or alteration. If a privacy breach occurs that causes or is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the Privacy Act 2020.

Your Rights and Options

Under the Privacy Act 2020, you have the right to access and correct your personal information. You may also request that we restrict processing or delete your data where appropriate. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner (privacy.org.nz). For GDPR rights where applicable, similar rights apply. Contact us via our contact page to exercise these rights.

International Data Transfers

Your data may be processed in New Zealand and in countries where our service providers operate. Under the Privacy Act 2020, we only send information overseas where the recipient has comparable privacy protections or you have given express authorisation.

Data Retention

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries and complying with legal obligations.

Children's Privacy

Our website is not directed at children. We do not knowingly collect personal data from anyone under 16. If you become aware that a child has provided us with data, please contact us.

Third-Party Services

We may use third-party services that collect data: Google Ads for conversion tracking, remarketing and analytics; Google Analytics for website statistics; Google Maps API for location display on our contact page. These services have their own privacy policies and may use cookies. Please refer to Google's policies for details.

Use of Cookies

We use cookies for essential functions and with your consent for analytics. For details, see our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time. The current version is always available on this page. Last updated: .

Contact Information

For privacy enquiries or to exercise your rights, visit our Contact page. Our business is located at Elliot Hotel Lobby, 15 Wellesley Street West, Auckland 1010, New Zealand.